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Frequently Asked Questions

A list of questions and answers relating to a particular feature, especially one giving basic information to the users of this website.

VAPO Africa is a platform where all your African travel needs are met both for the professionals and millions of travellers.
VAPO is cloud based solution that allows travel agents and tour operators run their business anytime, anywhere and at the same time sell products/services directly to millions of customers through the marketplace. Travellers are able to do their African travels via the mobile from the marketplace with registered for travel professionals who are secure and members of various African countries Associations
Yes, all the information you store on the VAPO are well secured with the use of the highest level of Secure Socket Layer (SSL) technology and the files are encrypted to your password in storage, not even the VAPO has access.
The dashboard is designed to provide a quick view of the summary of all activities you process on the system.
Place the cursor on setting icon, click on settings and click on each category to proceed.
Click on the green settings icon, click settings, click on upload logo, upload your new logo.
Go to marketplace click and go to manage marketplace and setup according to the preferred settings.
Click on settings icon select user category, click add new category fill the necessary code and category and create.
Click on the setting icon, click on settings, click on users / staffs, click on add new staff, fill in the required details, click on add new staff.
Click on subscription, click on buy subscription, click on any of the subscription package of choice, confirm package details, most importantly the amount and transaction number, click make payment, select your payment option, supply card detail, and make payment.
Subscription is the purchase of unit on the VAPO platform that gives you unlimited access to the office support section on the platform and allows users to create new clients folders to be stored in your clients.
All payments are made through dedicated secured payment gateway portals.
The Vapo platform does not process any applications,the system only assist in the procedures of processing applications and also stores your documentation in the virtual filing cabinet however, individuals are required to follow each embassy process and submission policies.
Vapo provides info on most embassies/consulates on the Quick Visa Guide and all links and addresses are updated every 14 days
At Vapo we strive to make sure the visa application is successful, but the platform does not guarantee or issue visas this is the sole responsibility of the embassies and consular.
Yes, you can get current embassy fees on the platform while processing your application on the Quick Visa Guide.
All certified agents are open to purchase stalls and upload their products and services, however non certified agents would have to register with their country’s Association before being able to use or upload products and services on the marketplace. On the platform click marketplace, then click on manage product/service and follow instructions.
The stall in marketplace is segmented into different categories to allow agents/users select their choices.
After selection of stall, payment is made and agent is able to upload.
Agents/Users are able to see and transact with other agents in the marketplace from their country and only need to change country location in the marketplace to access other countries agents.
Click on the search button and type your search on the platform, it applies also to the marketplace all results comes up instantly.

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